Effective communication is one of the most important factors contributing to the success of synchronous e-learning. It allows trainers and trainees to interact with each other in real time, enhancing understanding and participation. This communication policy aims to establish a framework that defines behavioral rules and expectations regarding communication between trainers and trainees during synchronous training sessions.

The educational platform provides the following ongoing communication channels between the trainer and the trainee:

• Email: ([email protected])
• WhatsApp: (+966xxxxx)
• Social Media: (@msaaqcom)
• Live Streaming: (via the platform during training)

Rules and Procedures

Below are some rules and procedures that must be followed when communicating during synchronous training courses:

• Respect fellow trainees: Trainees must respect the opportunity of others to ask questions and participate in discussions until they are concluded.
• Avoid interrupting the trainer during explanations: Trainers are allowed to schedule specific times for questions and discussions.
• Keep your camera and microphone off until permitted to activate them: Trainees may turn on their camera and mic when necessary, such as when answering a question or participating in a discussion.
• Avoid inappropriate topics: Trainees must stay on topic and refrain from discussing political, religious, or personal matters.
• Observe netiquette: Trainees must follow online etiquette, including using respectful language and avoiding sending spam or unsolicited messages.